NP
Nadia P
1 reviews | Active since Aug 2015
12 Aug 2015, 11:41
NO STOCK
I went to this specific branch to go and upgrade my cellphone contract. After I told them what package I want ( I wanted a laptop deal) , she told me I that they have the laptop in stock. She went to fetch the laptop from the store room. I asked her twice if it is the correct model, after she assured me that is the correct model after a hour she gave it to me to check it was the wrong laptop - a hour waisted. <br> <br> Now I have been waiting two and a half weeks for the branch to get the laptop. The laptop is being advertised in the yellow trailer. Why advertise it if you are having trouble with the supplier. With this type of service I would rather cancel my contract and go to another supplier
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
29 Aug 2015, 10:47Hello Nadzm91,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent a request to the sales team to contact you regarding the upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent a request to the sales team to contact you regarding the upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply29 Aug 2015, 10:47
Official
Hello Nadzm91,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent a request to the sales team to contact you regarding the upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent a request to the sales team to contact you regarding the upgrade.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
