PT
Philippe T
1 reviews | Active since Mar 2009
03 Oct 2017, 16:14
no stock
MTN advertises specials and then when you want to take up the special they have no stock and can not tell you when they will get. I want to upgrade and take the Samsung s8 with the Samsung J5 pro but there is no stock for the J5 pro at this stage. Very poor for such a big company. They should then at least offer something else for the same price with similar spec or better.
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Replies (2)
MTN South Africa's replyOfficial
04 Oct 2017, 22:29Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly note that we experiencing the problem with the stock at our warehouse,we apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply04 Oct 2017, 22:29
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly note that we experiencing the problem with the stock at our warehouse,we apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
PT
Philippe T's updateReviewer Update
05 Oct 2017, 15:58i have 2 propesition for you. The Samsung j5 pro is worth R 5300 according to your advert which equates to R 220 per month over a 24 month contract. The contract I was looking at was the MyMTN Choice + Talk S with the samsung s8 and j5 pro at R 649 per month. Why don't you offer me the Samsung Note 8 on the same package at R 649 per month and then I do not take the j5 pro. That way you will save R 20 per month as the samsung note 8 on the same package cost R 849 and if I deduct the R 220 per month for the j5 it would have worked out to R 629 per month. Alternatively, why do you not offer a phone of similar value and that you have in stock such as the j7 ? That is what I would call customer service. Not the answer that I was given which says nothing new to what I already know. You have no stock and you cant tell me when you are getting new stock. Judging by the amount of complaints on hellopeter about stock it seems that you have a big problem. How about some customer service. If you can not make the call then get someone to phone me who can make the call.
PT
Philippe T's update05 Oct 2017, 15:58
Reviewer Update
i have 2 propesition for you. The Samsung j5 pro is worth R 5300 according to your advert which equates to R 220 per month over a 24 month contract. The contract I was looking at was the MyMTN Choice + Talk S with the samsung s8 and j5 pro at R 649 per month. Why don't you offer me the Samsung Note 8 on the same package at R 649 per month and then I do not take the j5 pro. That way you will save R 20 per month as the samsung note 8 on the same package cost R 849 and if I deduct the R 220 per month for the j5 it would have worked out to R 629 per month. Alternatively, why do you not offer a phone of similar value and that you have in stock such as the j7 ? That is what I would call customer service. Not the answer that I was given which says nothing new to what I already know. You have no stock and you cant tell me when you are getting new stock. Judging by the amount of complaints on hellopeter about stock it seems that you have a big problem. How about some customer service. If you can not make the call then get someone to phone me who can make the call.