1 reviews | Active since Nov 2010
No stock
<p>I have been an mtn client from 1998. And since 1998 I have had the same number. I have supported mtn for almost 20 Years. During April I app**** for a laptop contract from one of mtn's promotions. Have not been issued one although it has been succsessful. Every time I Visit the branch in Savanah mall polokwane I get told there is no stock anywhere in South Africa. Ok so what now. We are in the middle of August. </p> <p> </p> <p>I will move all my contacts to the next network provider as soon as they expire. Which is soon. What is going on. Has Mtn also fallen into the trend that we have in SA. Sort this out. I need a Laptop and Mtn is my service provider </p>
Thank you for your post.
We acknowledge the receipt of your complaint.
Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
mike
Complaints Management Team
Reference Number: ***6
Best regards,
Thank you for your post.
We acknowledge the receipt of your complaint.
Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
mike
Complaints Management Team
Reference Number: ***6
Best regards,