NO Statements Recieved for 2 Months

Item: MTN South Africa
Rating: 2
Author: Nabeel D

I have not received any statements since October 2015. I have lodged numerous complaints with MTN via the call centre and MTN Active, with the call centre advising that it has been sent. I have also lodged a complaint on HelloPeter last month with MTN responding by stating that the statements have been sent, and to date I have still not received the November 2015 or Decmber 2015 statements.<br> <br> Poor service, no coordination between the complaints, call centre and billing departments.

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Replies (1)

MTN South Africa's replyOfficial

26 Dec 2015, 14:45

Hello willy_b,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Please note that we have escalated the matter to our billing department for statements to be sent to you REQ:***

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

Regards
Nompumelelo
REQ:***

MTN South Africa's reply26 Dec 2015, 14:45

Official