DV
Dominique V
1 reviews | Active since Nov 2012
28 Jul 2015, 15:24
No Statements received
MTN continues to bill without sending statements. After contacting the customer service centre, they note that statements will now be sent through email (which they never notified me of). 4 months later and I still have not received a single statement however the debits keep on rolling off my bank account. MTN has thus far delivered the most pathetic customer service ever as they cannot even do something as simple as send statements.<br> Definitely not renewing my contract.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
07 Aug 2015, 13:26Hello dna1611,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing request has been logged requesting for the statements to be resent via email, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing request has been logged requesting for the statements to be resent via email, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply07 Aug 2015, 13:26
Official
Hello dna1611,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing request has been logged requesting for the statements to be resent via email, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing request has been logged requesting for the statements to be resent via email, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
