No Statements Received - 10 Days Overdue

My statement date is the 20th of the month. After not receiving it by the 25th of November 2015 I called the call centre who advised that it will be sent to me manually within a couple of hours.<br> <br> By the 26th I had still not received it, so I called again and they advised that there is an issue sending out November statements and that I will receive it once the problem is resolved.<br> <br> Called now on the 30th and was told that the call centre can also only access the 20th October statements and not the 20th November statements, and that they will again escalate the matter to the technical department, ie a service request.<br> <br> Reference Number: ***<br> <br> I've never had any problems with MTN so far and this is really disappointing that I have to follow up 3 times in one week.<br> <br> An email could at least be sent out to all customers being affected.<br> <br>