LS
Lesego S
1 reviews | Active since Jul 2011
26 Oct 2015, 16:50
No statements or invoices yet expected to pay
I have been with MTN for a long time (i dont know why I stay...)<br> I have not been getting statements and have just been paying.<br> Now I want to know how my balance is looking.<br> Their website seems to be broken when I try to go in.<br> I then called the 808 contact center number today-26/10/2015 and asked to be emailed the last 3 months, documents.<br> I was promised this would happen(14:37).<br> <br> I just called again (15:54) and was asked to go through the lengthy authentication process AGAIN...<br> <br> come on MTN, your network is shady as it is. now this?<br> <br> PLEASE SEND ME MY BILLING INFO REGULARLY?!?!?!?!<br> Why must I struggle so much :(
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MTN South Africa's replyOfficial
28 Oct 2015, 17:26Hello sego29,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have resent to your the statement and invoices for the last 3 months via your email address.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have resent to your the statement and invoices for the last 3 months via your email address.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply28 Oct 2015, 17:26
Official
Hello sego29,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have resent to your the statement and invoices for the last 3 months via your email address.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have resent to your the statement and invoices for the last 3 months via your email address.
Kind Regards,
Alice van der Merwe
***