GV
Gavin V
1 reviews | Active since Feb 2016
25 Feb 2016, 07:34
No Statements for last 6 months
Despite repeated (long) calls to 808, I have received no statements for the last 6 months for my phone. Also tried changing from Postnet to E Mail for billing purposes. MTN continue to merrily debit an arbitrary amount off my account that I cannot cross check.
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Replies (1)
MTN South Africa's replyOfficial
26 Feb 2016, 14:42Hello Gavin_Venter,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the matter was escalated to our billing department and the requested statements have been emailed to you ref REQ:***
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the matter was escalated to our billing department and the requested statements have been emailed to you ref REQ:***
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply26 Feb 2016, 14:42
Official
Hello Gavin_Venter,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the matter was escalated to our billing department and the requested statements have been emailed to you ref REQ:***
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note the matter was escalated to our billing department and the requested statements have been emailed to you ref REQ:***
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***