1 reviews | Active since Apr 2013
No Statements - Again.....
<p>After needing to make 4 phone calls at the end of September to MTN's 808 number to finally receive my September invoices and statements, I have come to the end of October and am faced with the same dilemma. I have now made 4 calls to the MTN 808 number, probably taking up about an hour of my time and I am still not in receipt of my October statements.</p> <p>This is unacceptable. I am due for an upgrade and after having been a loyal supporter of MTN since 1996 am having serious misgivings about continuing my relationship with them - they are ***********. </p> <p>Shocking service to say the least.</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the email address where your statements are being send has been updated. This means that you will now be able to receive the statement every month.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our
service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records the email address where your statements are being send has been updated. This means that you will now be able to receive the statement every month.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our
service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,