1 reviews | Active since Dec 2016

23 Mar 2017, 15:05

No statements

<p>Last year, my MTN account run into arrears and I gave an instruction from someone in accounts to call me but no one bothered. MTN decided to take me to their lawyers MBD which I was told I owe R18000 but we I asked MTN I was told I only owe about R8000. So agreed to do the arrangement with their lawyers which I have been paying since last year with no issues. I don't recieve statements, I dont even know how much I owe now. I also asked them if theis arrangement wont affect my credit score and I was told that as long as I'm paying everything will be fine. I tried apply for credit but I'm decline because MTN. I tried calling the contract department but I was told that my line is now prepaid, also tried callind MBD but the is no answer, I dont even know if the money they are deducting gets to MTN. Even the legal department at MTN does not help. I want to know how much is outstanding so that I can settle it.</p> <p> </p> <p>Can someone contact me </p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply27 Mar 2017, 09:21
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we sent a request to MBD Attorneys for the Statement to be sent to you.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng

Best regards,