No specific response to specific questions

I queried my account with MTN and asked for a detailed breakdown of my account, as this has been provided to me before. After logging my incident, within 5 minutes I was sent an email requesting some personal details before they could process my request. I sent this to them within 2 minutes. It then took them 5 days to respond with a generic email to the MTN site where I can access my invoices and statements, but not the detailed account I was requesting. Also, their site does not work with Firefox.<br> <br> As part of my incident I also request that a limit be placed on my account. This has not happened. I tried to do it from the MyMTNAccount page, but the OTP does not get sent to the number they have listed. They also do not give you an option to have it sent to am email address.<br> <br> I can't wait for my contract to be over with MTN so that I can move to Telkom and get much better service.