LK
LINDO K
1 reviews | Active since Aug 2015
26 Aug 2015, 22:19
NO SOULUTION AND NO CARE TO HELP CUSTOMER
. My mother sent her phone in 2 MTN in the Queenstown branch for repairs, she was TOLD by the branch manager Mellisa Muller that the insurance company said that they would not fix the phone as it \seemed"that my mother had tempered with the phone. <br> My mother is almost 55 years old "
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Replies (1)
MTN South Africa's replyOfficial
14 Sept 2015, 14:15Hello LINDO846,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Rajesh
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Rajesh
REQ:***
MTN South Africa's reply14 Sept 2015, 14:15
Official
Hello LINDO846,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Rajesh
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Rajesh
REQ:***