mM
melinda M
1 reviews | Active since Oct 2015
21 Oct 2015, 10:44
No solutions provided for my upgrade problems
I have had two issues since my recent upgrade with MTN<br> 1. I am under the impression that I should be getting more data than before however my data lasts me a few days and not a month like previously. Despite all the settings selected.<br> 2. I'm unable to make calls/msgs etc that are outside my free allocations despite being on an open contract<br> I have made numerous calls and been into the store with no solutions provided from MTN
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MTN South Africa's replyOfficial
24 Oct 2015, 10:04Hello MelM83,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that your query has been escalated to Customer care for assistance. Alternatively you can contact customer care on 808 from your contract phone and they will be able to assist.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that your query has been escalated to Customer care for assistance. Alternatively you can contact customer care on 808 from your contract phone and they will be able to assist.
Warm Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply24 Oct 2015, 10:04
Official
Hello MelM83,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that your query has been escalated to Customer care for assistance. Alternatively you can contact customer care on 808 from your contract phone and they will be able to assist.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that your query has been escalated to Customer care for assistance. Alternatively you can contact customer care on 808 from your contract phone and they will be able to assist.
Warm Regards
Nompumelelo
REQ:***
Best regards,