No sms bundles and data bundles received.

I upgraded in March and since then I have not received my data bundles and sms bundles but the amount they are debiting in my account is the contract amount. I went the in standard bank at Simmonds street and they told me it was a technical error it will be fixed but it was not.now they are closed due to the strike.so I went to carnival mall branch and they logged a query and said I will receive response in two weeks which has never happened. its now more than a month.