No Sim Swap after a week of running around

My phone was ****** on Sunday 23 April, today is 27 April and my sim swap has still not processed.

1st Sim Swap: I went to the store on 23 April, I waited 24 hours then called MTN, my swap was declined due to “denied by user”. I never denied any message 2nd sim swap: I did another swap on the 24th via call centre. I waited 24 hours, it was declined. 3rd sim swap: I did it on the 25th at the store, unsuccessful again- reason being declined by user. 4th sim swap: I did another one today on the 27th of April.

To my surprise my name is even saved incorrectly in the MTN system. I feel very let down by MTN, and disappointed. I have passed all the security questions. I cannot keep waiting 24 hours, I do not have access to my iCloud account for almost a week.

Consultants say they cannot do anything besides doing another sim swap which I have to wait another 24 hours. What a shocking terrible service.