No sim connection for 7 days

<p>Good day </p> <p> </p> <p>I have recieved a good service from the store level but unfortunately going to hellopeter was not my attention untill I spoke to the Agent that shouted at me over the phone from the call centre . The first lady I spoke to was very professional but the 2nd one I spoke to after 4pm today was very rude to say . I was seeking for help because I have an LTE sim card that I recieved with the laptop and wifi router on the 10th of April if Im not mistaken but the sad news is that I wanted a laptop because I need to use it not to sit with it without network connection.</p> <p> </p> <p> </p> <p>I have switched on and off my phone numerous times waited 5 to 6 hours with the sim on my phone as I was advised but up to date 16th of April this sim is not conneted to the network . I went to Sandton to see if the sim has been RICA'd and they confirmed to have RICA'd it unfortunately on Sarurday the 15th the store I got the phone from cofirmed to see it as an activated Sim on their system .</p> <p> </p> <p> </p> <p>I would like to see my wifi router working with the new sim that was given to me .If this is not possible surely it will be possible for me to cancel the contract and I will go somewhere else .</p> <p> </p> <p> </p> <p>Kind regards</p> <p>Nomzamo Mpanza </p> <p> ********** 932 </p>