KW
Kean W
1 reviews | Active since Jul 2015
27 Jul 2015, 10:55
NO SIM CONNECTION - ALMOST 2 MONTHS NOW.
BOUGHT SIM CARD FOR IPAD, ABOUT 10TH JUNE. I HAVE SEND MANY EMAILS AND CALLS TO CUSTOMER SERVICES, AND VISITED THE MTN SHOP TWICE. SIM CARD STILL NOT CONNECTED, ALMOST 2 MONTHS LATER??<br> <br> WHAT MORE MUST I DO
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Replies (1)
MTN South Africa's replyOfficial
11 Aug 2015, 15:31Hello WEB2,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the sim swap was not processed on the dual number. Kindly send a request for a sim swap on a company letter head, signed by the signatory in your company. The letter needs to be with a certified ID copy and receipt for the new sim card bought.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the sim swap was not processed on the dual number. Kindly send a request for a sim swap on a company letter head, signed by the signatory in your company. The letter needs to be with a certified ID copy and receipt for the new sim card bought.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply11 Aug 2015, 15:31
Official
Hello WEB2,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the sim swap was not processed on the dual number. Kindly send a request for a sim swap on a company letter head, signed by the signatory in your company. The letter needs to be with a certified ID copy and receipt for the new sim card bought.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the sim swap was not processed on the dual number. Kindly send a request for a sim swap on a company letter head, signed by the signatory in your company. The letter needs to be with a certified ID copy and receipt for the new sim card bought.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***