BP
Bella P
1 reviews | Active since Nov 2018
22 Mar 2019, 09:35
NO SIGNAL...PLEASE HELP ASAP!
MTN
Since the beginning of the month; we are experiencing extremely poor network in Tembisa Leboeng. This is our business address; WE cant make calls, WE cant receive calls, WE don't have access to the internet and it is really frustrating. WE CANT GET HOLD OF OUR TRADE PARTNERS AND THEY CANT GET THROUGH TO US!!!!!!!!!!!! Can someone check the number of dropped/failed calls in this area? WE HAVE NO SIGNAL AT ALL! At first i thought it was my phone, changed the sim into another phone...but still no network. I asked around and other MTN subscriber are also complaining. and the signal is fine when i'm at my home address.
PLEASE HELP ASAP
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
25 Mar 2019, 08:12Good day Bella
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
We have escalated your complaint to the coverage help desk for assistance. You can also contact the coverage help desk on ***. They will need to check the coverage in the area and assist. It's a free call from a MTN number. Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
We have escalated your complaint to the coverage help desk for assistance. You can also contact the coverage help desk on ***. They will need to check the coverage in the area and assist. It's a free call from a MTN number. Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply25 Mar 2019, 08:12
Official
Good day Bella
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
We have escalated your complaint to the coverage help desk for assistance. You can also contact the coverage help desk on ***. They will need to check the coverage in the area and assist. It's a free call from a MTN number. Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
We have escalated your complaint to the coverage help desk for assistance. You can also contact the coverage help desk on ***. They will need to check the coverage in the area and assist. It's a free call from a MTN number. Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
26 Mar 2019, 09:27 Good day Bella
Apologies for the inconvenience caused.
Please be advised that the site that you are logging on to is down from the 19th with reference number SMC/***, which is in hand with our technical department.
We do not have a time frame as to when the issues on the site will be resolved.
We are doing everything in our power to keep our services up and running, to provide an uninterrupted service to our customers.
We ask that you please bear with us during this time.
Warm regards, Jessica John Complaints Management Team
Apologies for the inconvenience caused.
Please be advised that the site that you are logging on to is down from the 19th with reference number SMC/***, which is in hand with our technical department.
We do not have a time frame as to when the issues on the site will be resolved.
We are doing everything in our power to keep our services up and running, to provide an uninterrupted service to our customers.
We ask that you please bear with us during this time.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply26 Mar 2019, 09:27
Official
Good day Bella
Apologies for the inconvenience caused.
Please be advised that the site that you are logging on to is down from the 19th with reference number SMC/***, which is in hand with our technical department.
We do not have a time frame as to when the issues on the site will be resolved.
We are doing everything in our power to keep our services up and running, to provide an uninterrupted service to our customers.
We ask that you please bear with us during this time.
Warm regards, Jessica John Complaints Management Team
Apologies for the inconvenience caused.
Please be advised that the site that you are logging on to is down from the 19th with reference number SMC/***, which is in hand with our technical department.
We do not have a time frame as to when the issues on the site will be resolved.
We are doing everything in our power to keep our services up and running, to provide an uninterrupted service to our customers.
We ask that you please bear with us during this time.
Warm regards, Jessica John Complaints Management Team
Best regards,