AC
Adele C
1 reviews | Active since Apr 2010
21 Mar 2015, 10:07
No signal wherever I go!
Ok. I live between a mountain and the sea in Muizenberg. I am off to Vodacom now. I have complained several times about calls being dropped and no signal. I cannot even call MTN due to their poor coverage. I see that I am not the only one complaining too. I am so appalled at the lack of service! Oh well, I suppose when companies get too big, then they really do not care about paying customers. This is a breach of contract when money is paid for a service and there is no service at all!<br> <br> Good bye MTN
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Replies (1)
MTN South Africa's replyOfficial
24 Mar 2015, 15:09Hello scallywag1,
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for any inconvenience caused.
In order for us to assist, kindly populate the template list below and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can contact them on number *** toll-free from a MTN sim card and chargeable from other Service Provider's numbers weekdays only from 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Regards,
Nomonde.
REQ:***
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for any inconvenience caused.
In order for us to assist, kindly populate the template list below and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can contact them on number *** toll-free from a MTN sim card and chargeable from other Service Provider's numbers weekdays only from 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Regards,
Nomonde.
REQ:***
MTN South Africa's reply24 Mar 2015, 15:09
Official
Hello scallywag1,
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for any inconvenience caused.
In order for us to assist, kindly populate the template list below and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can contact them on number *** toll-free from a MTN sim card and chargeable from other Service Provider's numbers weekdays only from 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Regards,
Nomonde.
REQ:***
Thank you for taking time to raise your concerns with MTN. Please accept our apologies for any inconvenience caused.
In order for us to assist, kindly populate the template list below and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can contact them on number *** toll-free from a MTN sim card and chargeable from other Service Provider's numbers weekdays only from 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Regards,
Nomonde.
REQ:***