MJ
Monique J
1 reviews | Active since May 2011
24 Feb 2015, 12:57
No signal when loadshedding
Every time there is loadshedding in hartbee****rt,I have no signal or service. Can not phone or receive any messages. I called the MTN signal centre. They say that people stole the back up batteries. So when Hartbee****rt have loadshedding,all of us on the MTN service will not be able to use our phones. How bad is this??? We are loosing so much clients that can not get hold of us in that time. Overall the signal is very BAD in hartbee****rt. I have logged a complain last year regarding the bad signal, but till today nothing have been done to give us beter signal. .
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MTN South Africa's replyOfficial
06 Mar 2015, 10:44Hello monique23,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We can confirm that some of our towers will be down during load shedding. Some towers have battery back-up systems but can only run for a maximum of 4 hours depending on the network traffic in the area.
We have located the request that was logged with our Coverage Department (Request ID ***) and requested the technician to set up an appointment with you the soonest.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We can confirm that some of our towers will be down during load shedding. Some towers have battery back-up systems but can only run for a maximum of 4 hours depending on the network traffic in the area.
We have located the request that was logged with our Coverage Department (Request ID ***) and requested the technician to set up an appointment with you the soonest.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply06 Mar 2015, 10:44
Official
Hello monique23,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We can confirm that some of our towers will be down during load shedding. Some towers have battery back-up systems but can only run for a maximum of 4 hours depending on the network traffic in the area.
We have located the request that was logged with our Coverage Department (Request ID ***) and requested the technician to set up an appointment with you the soonest.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We can confirm that some of our towers will be down during load shedding. Some towers have battery back-up systems but can only run for a maximum of 4 hours depending on the network traffic in the area.
We have located the request that was logged with our Coverage Department (Request ID ***) and requested the technician to set up an appointment with you the soonest.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***