NB
Nellie B
1 reviews | Active since Jan 2018
21 Feb 2019, 20:04
No signal since tower fell over???
I am rating MTN 0 stars actually. Last year October the MTN tower in the Waterberg District (Alma) fell over. Since then nothing has been done to rectify the tower. Farmers in the district has no cellphone reception and this is a huge problem because farmers have no communication to the rest of SA. Can something please be done to restore the tower as soon as possible??
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MTN South Africa's replyOfficial
22 Feb 2019, 10:48Good Day Nellie
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note that we tried to reach you on the contact number provided on this post but unfortunately the line was not going through.
This matter needs to be escalated to the coverage department and we require certain information to have the issue logged.
A network coverage form has been emailed to you, kindly complete the form and email it to ***. Alternatively you may call the coverage contact centre on ***, it is a free call from an MTN number.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note that we tried to reach you on the contact number provided on this post but unfortunately the line was not going through.
This matter needs to be escalated to the coverage department and we require certain information to have the issue logged.
A network coverage form has been emailed to you, kindly complete the form and email it to ***. Alternatively you may call the coverage contact centre on ***, it is a free call from an MTN number.
Warm RegardsBrendah LangaComplaints Management team
MTN South Africa's reply22 Feb 2019, 10:48
Official
Good Day Nellie
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note that we tried to reach you on the contact number provided on this post but unfortunately the line was not going through.
This matter needs to be escalated to the coverage department and we require certain information to have the issue logged.
A network coverage form has been emailed to you, kindly complete the form and email it to ***. Alternatively you may call the coverage contact centre on ***, it is a free call from an MTN number.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note that we tried to reach you on the contact number provided on this post but unfortunately the line was not going through.
This matter needs to be escalated to the coverage department and we require certain information to have the issue logged.
A network coverage form has been emailed to you, kindly complete the form and email it to ***. Alternatively you may call the coverage contact centre on ***, it is a free call from an MTN number.
Warm RegardsBrendah LangaComplaints Management team