AB
Anthonie B
1 reviews | Active since Apr 2011
09 Jun 2015, 13:28
No signal... no service
Since Sunday evening (2015-06-07) my MTN signal totally disappeared. On Monday (2015-06-08) I went into the MTN store in the bank, very dark with no lights on (no, there was no load shedding), and reported the problem. The only response received was \I'm sorry
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Replies (1)
MTN South Africa's replyOfficial
11 Jun 2015, 11:27Hello Anthonie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter will be referred to the management of our coverage team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter will be referred to the management of our coverage team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
MTN South Africa's reply11 Jun 2015, 11:27
Official
Hello Anthonie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter will be referred to the management of our coverage team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter will be referred to the management of our coverage team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***