1 reviews | Active since Aug 2011
NO SIGNAL NO PAY
I HAVE 6 CONTRACTS WITH MTN NONE ACTUALLY FUNCTION IN RUSTENBURG BECAUSE THE SIGNAL IS SO PATHETIC, I DONT RECIEVE MESSAGES, CALLS DROP, CANT READ E-MAILS ETC ETC ALL BECAUSE MTN DOESNT WANT TO SORT OUT THEIR TOWERS IN RUSTENBURG, I PAY EVERY MONTH WITHOUT ANY COMPLAINTS BUT NOW I'M GOING TO STOP PAYING MY BILL SO THEY CAN START COMPLAINING. GOVERNMENT SHOULD FORCE THESE COMPANIES TO HAVE CLAUSES IN THEIR CONTRACTS THAT STIPULATE IF THERE IS NO SIGNAL THE CLIENT DOES NOT HAVE PAY THE MONTHLY SUBSCRIPTION. UNTIL MTN SORTS OUT THE TOWERS NOBODY SHOULD PAY . <br> <br> YESTERDAY I WENT TO BUY A PREPAID VODACOM CARD AND STARTED USING IT IN MY WI-FI UNIT, WHAT A DIFFERENCE, IT ACTUALLY WORKS EVERYWHERE UNLIKE MTN THAT WORKS NOWHERE IN RUSTENBURG.
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Kindly populate the below template list, and forward the completed mail to our Coverage hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly populate the below template list, and forward the completed mail to our Coverage hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ:***