No Signal due to tower not working

Item: MTN South Africa
Rating: 1
Author: Madeleine N

We have no signal in a radius of 20 km around Roedtan, Limpopo. Reason, the MTN tower is out. Problem is since Sunday morning 28 Jan 2018. Today is 6 days later and still no service. Reported it at MTN Coverage Monday morning Ref: ********** 3, via e mail. Their response “They can’t access the site, they have been locked out by landlord and cant get hold of him. They have to refuel the generator every 3 rd day” Really MTN ??? A big corporate company??? Everybody have been phoning them and following up... They just do not respond and cant give a time estimate of when service will be back. Keep on saying the problem is with MTN properties division, but does not want to give is the telephone number. PLEASE PLEASE PLEASE Respond and fix the problem!!!

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Madeleine N's updateReviewer Update

05 Feb 2018, 07:19

Thank you Alice van der Merwe for your response. BUT it has been a week without service and still no valid reason from MTN. I have spoken to the supervisors at the coverage department multiple times and their response is that they are awaiting response from MTN Properties. AND MTN properties does not respond. Therefor I am not expecting any response that will help because like your response above.... Sorry for your inconvenience it has been escalated!!!!! Could you rather please assist me in a claim to STOP my contract with MTN, because I would rather want to move to Vodacom and Cell C at this stage. They have signal.. Please assist me to which department can I also send my claim for a credit on my account. An e mail please - No telephone number please because then you will only be sent from one department to the next. I have up to date no use for my contract for the following periods 25 December 2017 - 3 Jan 2018 28 Jan 2018 - to date. It has been 19 days, therefor I would like a credit on my account ? How do I claim ? Please respond

Madeleine N's update05 Feb 2018, 07:19

Reviewer Update