gH
gerard H

1 reviews | Active since Mar 2009

07 Jan 2017, 17:50

No signal

<p>Since last night 22h00 we had no network coverage on T2946 Middelfontein tower and its now on and off. Also my emails were lost from 6 to 7 January. Shocking service, NO SERVICE</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply15 Jan 2017, 20:22
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***

Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00.

Subscriber name:

Mobile number/s experiencing the problem:

Subscriber’s alternate contact number:

Physical Street Address:

Suburb:

City:

Is it a voice or data problem? :

Provide a brief description of the problem experienced:

When was the problem experienced? (Time of day / weather conditions, etc.):

Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :

If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No

Is the problem experienced indoors or outdoors?

Make and model of handset / device:

Any other information:

Warm regards,

mike

REQ:***

gH
gerard H's update19 Jan 2017, 15:25
Reviewer Update

I have sent 2 emails to ********** but have not received a response nor a reference number.