NW
Nova W
1 reviews | Active since Feb 2016
15 Feb 2016, 14:11
No Signal
Good Afternoon, I would like to know what is going on with MTN. I am on a pay as you go. Whenever I make calls it often tells me that my airtime has been exhausted and need to recharge and cancels my call when in fact I have airtime. This is very frustrating. Since the storm last night I have not been able to connect to anything on my phone even with my Wi-Fi. Please could someone let me know what is going on.
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MTN South Africa's replyOfficial
17 Feb 2016, 15:34Hello NovaWhiteside,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we were experiencing a general Network problem affecting Voice, Data and SMS. Please note that the issue has been resolved and all services have been restored.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we were experiencing a general Network problem affecting Voice, Data and SMS. Please note that the issue has been resolved and all services have been restored.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply17 Feb 2016, 15:34
Official
Hello NovaWhiteside,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we were experiencing a general Network problem affecting Voice, Data and SMS. Please note that the issue has been resolved and all services have been restored.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we were experiencing a general Network problem affecting Voice, Data and SMS. Please note that the issue has been resolved and all services have been restored.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Zukiswa
REQ:***