mK
michelle K
1 reviews | Active since Jul 2015
20 Mar 2019, 16:17
No signal
Ever since this load shedding started i have been experiencing bad signal as well as no signal. Dont you guys have a back up battery or something? I am not paying for something thats not working. Its a struggle to use my phone to make calls as well as doing my work. Please do something. I am living in driekop limpopo
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MTN South Africa's replyOfficial
22 Mar 2019, 10:26Good day Michelle
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Due to the unreliable supply of electricity, many MTN sites have been affected and have struggled to recharge back-up batteries during prolonged outages. We apologise for the impact on your network service. We are working to resolve these issues as best we can because your connectivity is our priority.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Due to the unreliable supply of electricity, many MTN sites have been affected and have struggled to recharge back-up batteries during prolonged outages. We apologise for the impact on your network service. We are working to resolve these issues as best we can because your connectivity is our priority.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply22 Mar 2019, 10:26
Official
Good day Michelle
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Due to the unreliable supply of electricity, many MTN sites have been affected and have struggled to recharge back-up batteries during prolonged outages. We apologise for the impact on your network service. We are working to resolve these issues as best we can because your connectivity is our priority.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Due to the unreliable supply of electricity, many MTN sites have been affected and have struggled to recharge back-up batteries during prolonged outages. We apologise for the impact on your network service. We are working to resolve these issues as best we can because your connectivity is our priority.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,