ZB
Zunelle B
1 reviews | Active since Aug 2012
16 Mar 2015, 13:56
No sign of airtime
On Sat. 14 March I used 3600 loyalty points to purchase R60 airtime. This was two days ago, but there's still no sign of my airtime. I continue to get the 'canned voice' telling me I have insufficient airtime to make calls. Can you please look into this?
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Replies (1)
MTN South Africa's replyOfficial
19 Mar 2015, 11:41Hello mezusa1,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the airtime was loaded. Currently there is an amount of R46.17 available in your Loyalty Airtime Wallet.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the airtime was loaded. Currently there is an amount of R46.17 available in your Loyalty Airtime Wallet.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply19 Mar 2015, 11:41
Official
Hello mezusa1,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the airtime was loaded. Currently there is an amount of R46.17 available in your Loyalty Airtime Wallet.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the airtime was loaded. Currently there is an amount of R46.17 available in your Loyalty Airtime Wallet.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***