1 reviews | Active since Jan 2014
No Showmax subscription received as agreed per contract for 3 months
On 24 Nov 2017 I signed a contract with MTN which was suppose to include 3 months worth of free ShowMax subscription. After signing the contract I was told by the store sales rep that i should register on ShowMax with my ID number and this will automatically pick up that i get the 3 months free subscription. It is currently 3 weeks later and I have not received my code yet. The most common answer I get from MTN is that I'm not suppose to receive a SMS but actually that the ShowMax is pre-loaded which does not make sense at all. This is flase advertising and a money making scheme!!!
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to mall of the south Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to mall of the south Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team