1 reviews | Active since May 2016
No Showmax subscription received as agreed per contract
On 24Nov 2017 I signed a contract with MTN which was suppose to include 3months worth of free ShowMax subscription. After signing the contract I was told by the store sales rep and their call centers agents that I will receive a SMS from them in 14 days containing the voucher code for ShowMax. I is currently 3 weeks later and I have not received my code yet. When speaking to their call center agents it is clear that most of them really dont understand that you require a code from MTN to activate the ShowMax subscription. The most common answer I get from MTN is that I'm not suppose to receive a SMS but actually that the ShowMax is preloaded which does not make sense at all. The continue ignoring my service requests. This is flase adverti*****t from MTN and poor service. I would recommend anyone who is interested in a ShowMax deal via MTN to rather leave the offer.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Mtn woodlands Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Mtn woodlands Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team