LR
Lebogang R
1 reviews | Active since Jan 2011
27 Jan 2020, 19:54
No shame but gameless!
Over a month to resolve your issues of depleting night data before 6pm whereas I am on a post paid plan. That should not be hard to resolve as I don’t take a break to pay your money!
All one gets is “ Hi there, kindly be advised that as per ref# SMC/*** this matter is still being investigated, we apologize for the inconvenience caused.~SBU”
Inconvenience over a month is called incompetence and outright nonchalant attitude!
Helpful (0)
Replies (4)0
Replies (4)LR
Lebogang R's updateReviewer Update
28 Jan 2020, 10:23Not for post paid contracts
LR
Lebogang R's update28 Jan 2020, 10:23
Reviewer Update
Not for post paid contracts
LR
Lebogang R's updateReviewer Update
28 Jan 2020, 10:24Hi there,
MTN adjusted expiry/ validity on all Night Express bundles effective 26 November 2019. The change is an adjustment from the current validity of 00:00 - 05:59am to a new validity of 00:01 – 04:59 am.
Customers currently purchasing the Night Express Bundles have been notified of the change via the following sms: “Y’ello! Please note that from 26 Nov 19 MTN Night Express Bundles will expire at 04:59. T&C”
Kindly note that the Postpaid priceplan Night Express usage time remains unchanged (00:01 - 05:59).
~Mat
MTN adjusted expiry/ validity on all Night Express bundles effective 26 November 2019. The change is an adjustment from the current validity of 00:00 - 05:59am to a new validity of 00:01 – 04:59 am.
Customers currently purchasing the Night Express Bundles have been notified of the change via the following sms: “Y’ello! Please note that from 26 Nov 19 MTN Night Express Bundles will expire at 04:59. T&C”
Kindly note that the Postpaid priceplan Night Express usage time remains unchanged (00:01 - 05:59).
~Mat
LR
Lebogang R's update28 Jan 2020, 10:24
Reviewer Update
Hi there,
MTN adjusted expiry/ validity on all Night Express bundles effective 26 November 2019. The change is an adjustment from the current validity of 00:00 - 05:59am to a new validity of 00:01 – 04:59 am.
Customers currently purchasing the Night Express Bundles have been notified of the change via the following sms: “Y’ello! Please note that from 26 Nov 19 MTN Night Express Bundles will expire at 04:59. T&C”
Kindly note that the Postpaid priceplan Night Express usage time remains unchanged (00:01 - 05:59).
~Mat
MTN adjusted expiry/ validity on all Night Express bundles effective 26 November 2019. The change is an adjustment from the current validity of 00:00 - 05:59am to a new validity of 00:01 – 04:59 am.
Customers currently purchasing the Night Express Bundles have been notified of the change via the following sms: “Y’ello! Please note that from 26 Nov 19 MTN Night Express Bundles will expire at 04:59. T&C”
Kindly note that the Postpaid priceplan Night Express usage time remains unchanged (00:01 - 05:59).
~Mat
LR
Lebogang R's updateReviewer Update
17 Feb 2020, 22:05This is still not resolved! Even when I got an sms to say the above which was responded by Ishie is some more fiction as it will only be applicable from March 2020. While my night data has been depleting since November 2019! Taking this to ICASA!
LR
Lebogang R's update17 Feb 2020, 22:05
Reviewer Update
This is still not resolved! Even when I got an sms to say the above which was responded by Ishie is some more fiction as it will only be applicable from March 2020. While my night data has been depleting since November 2019! Taking this to ICASA!
LR
Lebogang R's updateReviewer Update
17 Feb 2020, 22:06Y'ello! Please note that from 2 March 2020, the expiry time on the Night Express data on your MTN Contract will change from 00:01 - 05:59am to 00:01 - 04:59am. Visit https://bit.ly/36z***a for T&Cs
LR
Lebogang R's update17 Feb 2020, 22:06
Reviewer Update
Y'ello! Please note that from 2 March 2020, the expiry time on the Night Express data on your MTN Contract will change from 00:01 - 05:59am to 00:01 - 04:59am. Visit https://bit.ly/36z***a for T&Cs