TB
Tinus B
1 reviews | Active since May 2014
07 Nov 2018, 14:29
NO SERVICE/FEEDBACK FROM MTN
I have been enquiring the past few weeks from three MTN stores in Port Elizabeth on when they might have the promotion on the Lenovo Miix 310/320 again, by no answer or willingness to find out and get back to me, was made by any of the personnel. I have send two emails also via internet on the MTN online shop, but no feedback. The last ticket number from them was ********** 2, but no feedback. The service is so bad and will I never renew my contract with them again.
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MTN South Africa's replyOfficial
08 Nov 2018, 08:38 Good day Tinus
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Best regards,
MTN South Africa's reply08 Nov 2018, 08:38
Official
Good day Tinus
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Best regards,