No service, Upgraded but got disconnected and. Issue not resolved for 6 days

What an atrocious company to deal with the customer service is non existent when calling. I upgraded my line expecting the process to be simple, they just needed to add more data to my existing account a fairly simple process. The idiots at mtn decide its fine to charge me more and went ahead and disconnected my line, I have no phone service no internet service... NOTHING.!!! So I'm stuck in a pandemic with no way to contact friends and family I stream to a watch TV which I can no longer do thanks to Mtn.

I have been constantly calling only to ge fogged off with the response that it has been escalated and will be resolved in 24 hours, thier Twitter account is even worse they take 3 days to respond just to ask security questions and then haven't responded since. I manged a customer service team and knw that these are unacceptable standards in any industry, absolutely appalling and at the end of this even though I would go for more than a week without service they will debit me for the full price of subscription