1 reviews | Active since Mar 2016
No Service treated like trash
<p>After being a client for 30 years and a Business client (part of the Standard Bank Group) I have tried to do an upgrade and the Business call centre is a joke .</p> <p>What happened to service? With agroup like the Standard bank as a client I thought with the number of contracts we have you would give me some kind of service?</p> <p>I have being trying to do an upgrade since the 4th November,I have called the new Business centre on 9 occassions and today on the 28th November I have still not received my phone?They tried to deliver the phone to the wrong address and even though I requested that they call me first it was not delivered!</p> <p>The courier RTT then sent the phone back to MTN ,I never receive a call at all or an email?</p> <p>after eventually speaking to a Calvin (supervisor ) at the call centre nothing happened ! I called him again and guess what they now dony have stock of the IPhone 6S ??? after 30 years we are treated like trash with no respect for the customer.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***