No service to loyal clients

<p>I have been a MTN client for 16years. I have recently upgraded again. I however requested they order me the HP X360 Convertable Touch Laptop Hybrid which was in their April 2016 brochure - for purposes of starting an additional contract. This was on the 20th of April with MTN Langeberg Mall Mossel Bay. They never advised me of what is happening, how far the order is, nothing. If I phoned they would not answer. I would physically go to ask and enquire about it, but with no real answers as to when I will receive it. They can only tell me the warehouse doesn't have any and they cannot find any. Literally indicating they are in the dark on these matters of ordering anything for a client and clearly also in the dark on the client service front. I started my own investigation into the matter. Phoning MTN SA and talking to all devisions possible did not help either. No answers as to whether this product will ever be available, in spite of having them advertise it. In May the guy at MTN Mossel Bay took the initiative (first and last I might add) to try and get me the Lenovo Laptop Hybrid, advertised in the May 2016 brochure. Also no luck or feedback as to when or if this will ever be available. Literally they just shrug it off. At that point it was over a month and no answer as to whether I will get the product or not. From a client perspective, if you cannot give me for what I ask for, give my a definitive answer or a 'yes' or 'no'. Surely it cannot be difficult for MTN to say 'yes' or 'no' on whether a product they advertise in a brochure is actually available for their clients?</p> <p>I then decided to opt for a Samsung Tab S2. Which of course they also did not have available in store. They advised they will phone around and find me one. I phoned back to follow up - no they haven't found one. I make one call, I call MTN Eden Meander Mall in George. Yes they have one availble. To this day MTN Langeberg Mall haven't phoned be back to advise whether they could find me a Tab S2. Nothing. </p> <p>So I drive through to George. Just to find out I cannot take out a contract because my credit limit, which is based on what I was earning 16 years ago, does not allow me to take the contract, I have to raise my credit limit. I said, okay, no problem, lets do that. Geraldine at this branch will assist and said I should e-mail her my bank statements, payslips and what the hell, I even threw in my Tax Certificate. She did not acknowledge receipt on the 3rd of June when I send it to her direct MTN e-mail. I went to see her on the 4th, Sa****ay. She advised she'll get back to me yesterday, the 6th, because she cannot do anything on a weekend. She didn't. I e-mailedc her again yesterday and requested some sign of life - if she got my paperwork, if it was submitted, what else would she require, etc. etc. No responses. So I'm back to square one where I'm running around trying forcing them to give me answers - ultimately being ignored.</p> <p>I understand that one has to adhere to criteria in order to be able to take out a contract. However as a loyal client of over 16 years, I feel like an indigent ***** for daring to expect any service in return. If they were to ask what they could have done, I would have answered "anything". It is frustrating. It is going on 9 weeks - hoping to take out an aditional contract with no joy. I'm considering to take my business to another service provider.</p>