No Service to Customers

Went in to sign up a MTN 200 for a Galaxy Note 4 contract at MTN Gatemax in Durban on the 10th March.<br> <br> Was told that I would be contacted and the phone should be ready once paperwork is processed on the 11th.<br> <br> Tried calling the whole of the 11th with no answer.<br> <br> I then had to drive 45 mins to the store.<br> <br> When I go to the store to find out what is going on, I was told they do not answer calls when they are busy.<br> <br> I asked them what is the status of the the application, i was told it was still pending.<br> <br> The sales rep then contacts me after I leave the store, so I tell the sales person that I need this phone urgently, if my phone was not processed by end of business, cancel my application.<br> <br> The sales consultant just rep**** ok and the call was ended. <br> <br> Where is the level of service at this branch.<br> <br> There is a total lack of interest by staff to help customers and provide a 5 star service.<br> <br> How can a company refuse to answer the calls of customers on their landline because they are slighlty busy and be happy to turn away new business.<br> <br> Having been with MTN for the last ten years, might be time to change over.