1 reviews | Active since Jun 2011
No Service!! They dont care about customers!!
<p>I have been with out Wifi on my unlimited MNT contract for my router since 5 September, after numerous calls to their call centre and even store visits still no assistance!! Even after posting on their FB page and tweeting!! I only got a tweet 3 days after they( MTN) tweeted to say its going to take another 5-7 working days, in the meanwhile Im loosing business as I cant get internet and my business consist of WiFi connection!! It does not seem to bother them but I still have to pay a monthly fee for the contract and I had to buy more data as the in store consultant told me that would sort out my problem!!! Lets see if I can get assistance here. Here is my reference number ********** 0600. If I dont get help ASAP im going to seek legal advise!!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***