NO SERVICE THE GLEN

Hi. i have requested service from Olivia at the glen branch from November. i asked this via whatsapp as i have her number. she didnt reply. on saturday 30.01.2021 we went to the glen and asked for olivia. we were told its her weekend off, so we left. i sent her another whats app and asked for her to look for a deal for my wife as her contract has expired. she said she will do so on monday. monday has come and gone and still no reply. this is actually bad service from MTN. if i dont get a reply from olivia (the glen branch) we both will be leaving MTN and going elsewhere. we may only be 2 people, but imagine how much business u guys loose due to non service each year.