1 reviews | Active since Jun 2016
NO SERVICE RECEIVED
<p>There has been no response on the emails and when you call the call centre no one answers on time and when you finally get through they cut the call. Service is disgusting. I feel this is the only way to get through to you guys which you probably still wont care. We have upgraded on a contract which was told by MTN to do and then they charged us for both contracts for the 4 months which was not advised to us when the contract was taken. This has been going on for 5 months now and still no luck. This is not TCF!!!!!!</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
Kindly note that Nashua service provider did not had the option for early upgrades . MTN offer early upgrades 3 months before the contract expires, Nashua clients signed the contract with them for the full 24 months, clients paid H/W fee for the device for 24 months. When Nashua clients moved over to MTN the charges for the H/W Fee was still valid until the contract expired. The last billing for the H/W fee was valid until April 2016.
Please visit the MTN Glen store and speak to the store manager regarding this information not shared with the client before the contract has been signed with MTN. Note that on our terms and conditions this is not stated due to this only app**** at the time for MTN clients befoe Nashua moved over to MTN. Please ask the Manager if they will reconsider the credits to the account for the agent not informed you regarding this information.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
Kindly note that Nashua service provider did not had the option for early upgrades . MTN offer early upgrades 3 months before the contract expires, Nashua clients signed the contract with them for the full 24 months, clients paid H/W fee for the device for 24 months. When Nashua clients moved over to MTN the charges for the H/W Fee was still valid until the contract expired. The last billing for the H/W fee was valid until April 2016.
Please visit the MTN Glen store and speak to the store manager regarding this information not shared with the client before the contract has been signed with MTN. Note that on our terms and conditions this is not stated due to this only app**** at the time for MTN clients befoe Nashua moved over to MTN. Please ask the Manager if they will reconsider the credits to the account for the agent not informed you regarding this information.
Kind Regards,
Alice van der Merwe
REQ:***