1 reviews | Active since Jan 2016
No Service Provider MTN
I migrated from a 3GB package to 10GB, Vredenburg Mall MTN said that deal would remain the same and all that would change was the GB's. I got my 10GB but lost my night express data.<br> <br> I went to Vredenburg Mall MTN on Tuesday, 1st March 2016, Corne said he would lodge a equiry, no feedback from MTN, I lodge a equiry over the Internet on the 2nd March 2016 (Re: New Migration Contract [#***6]) no further response other that the acknowledgement of my email. I then tried a 3rd option was to try and rectify it live online, my Ref. No. *** and I was told I would get a response in 48 hours, this hasn't happen either.<br> <br> MTN claim that they are a service provider but good service and feedback is not one of the services.<br> <br> This is the second time I had to get a response from MTN through hellopeter.com
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
As per our network system the Night Express data bundle is active, however the provisioning thereof did not happen on the 14th of February 2016. We've now logged a request with our back office to get the provisioning done (SMC/***).
Once the matter has been resolved, will we be able to request our Billing Department to credit your account accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
As per our network system the Night Express data bundle is active, however the provisioning thereof did not happen on the 14th of February 2016. We've now logged a request with our back office to get the provisioning done (SMC/***).
Once the matter has been resolved, will we be able to request our Billing Department to credit your account accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
