NO SERVICE PAYING FOR SOMETHING I AM NOT GETTING

I AM TO MY WITTS END WITH MTN!!!!!!!!!!!!!!!!!

In September last year 2021 (7th to be accurate) I was contacted by MTN agent and told that my Wi-Fi data contract was due for an upgrade. The person processed the upgrade to what they said that I am not eligible to upgrade with the package I had and that they needed to open a new line. They said that they are cancelling the old one and that it would still be processed for payment the end of the month and then the new package will go on.

I saw the over R800 deduction going on monthly into December and then assumed I probably heard incorrect and that maybe next month will be fine. I then saw it did not stop and then started cancelling the debit orders and only paying the R300 I am supposed to for the package I chose.

In January I was phoned by MTN to inform me that I needed to make a payment of R1800 or they will not put my line back on. I started investigating and phoned MTN NUMEROUS TIMES and even logged a complaint on Facebook as I was getting NO feedback from the call centre. It’s been over a month AGAIN and this morning my Wi-Fi is turned off AGAIN!!!!

They said they would retrieve the call from the 7th September 2021 and then give me feedback to see. The old line was never cancelled and I am still responsible for paying something I am not even using? That line does not even work anymore!!!!!!!!!!! HOW??????

and all this because a service "champion" cannot do their job propperly.

I will not pay the money that they say I am owing!!!!!!!!!! the first feedback i received was that my request was deemed valid. a week later it was invalid. HOW!

today again tried phoning as i decided i want to cancel all contracts i have with MTN as i am fed up and now the "champions" cannot transfer me to cancelations as i first need to pay the outstanding? WHAT!!!!!!!!