RG
Ramesh G

1 reviews | Active since May 2012

16 Mar 2016, 14:07

No Service or Response from MTN Customer Care

Hi,<br> <br> Logged below complaint to the customer care and no response for more than five days. <br> <br> <br> <br> Sent below email to [Email Removed]<br> <br> <br> This is Ramesh from Johannesburg and I have bought MTN prepaid number *** on 15/08/2014 and I was using it till 06/03/2016.<br> <br> Since my South African Visa was expired, I came to India to Sort out my Visa Papers on 26/02/2016 and my MTN number was working till 06/03/2016.<br> <br> From 07/03/2016 it was not working, please help me out on getting this number working as I have given this as my Primary Contact Number.<br> <br> <br> I recharged for R30 on 14/03/2016 and got the SMS but when tryiing to check balance it is showing message as \MSISDN not Found. Please Speak with Contact Centre\" .<br> <br> I request you kindly help me in getting my pre-paid number.<br> <br> Your response is highly appreciated in this regard.<br> <br> Thanks,<br> Ramesh"

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Mar 2016, 22:44
Official
Hello HelloRam,

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

We have noted that the number is currently roaming on Tata Docomo - Mumbai Network in India, should the phone continue to give you a problem please do the manual network selection.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***