JP
Juan P
1 reviews | Active since Dec 2009
03 Jun 2015, 15:51
No service on my MTN contract!
I am experiencing a total blackout on my cellphone. Can't call, SMS, no data usage available, can't even request balance. Please assist urgently as I am currently paying for a service I am not receiving.
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Replies (1)
MTN South Africa's replyOfficial
08 Jun 2015, 09:00Hello fastaone,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the sim card was ported on the 9th of June 2015 and rica'd on the 11th of June,this line is active on the MTN network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the sim card was ported on the 9th of June 2015 and rica'd on the 11th of June,this line is active on the MTN network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply08 Jun 2015, 09:00
Official
Hello fastaone,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the sim card was ported on the 9th of June 2015 and rica'd on the 11th of June,this line is active on the MTN network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the sim card was ported on the 9th of June 2015 and rica'd on the 11th of June,this line is active on the MTN network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***