BP
Bradly P
1 reviews | Active since Mar 2013
07 Mar 2016, 11:14
No Service on email, website, 808 and FB
I am trying to cancel my contract for *** that has come to the end of its 24 month term and transfer the number to prepaid. I have sent emails and logged queries on the [URL Removed] website as well as called 808 and being given the run around by the agents and alternate numbers to call that does not exist.
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Replies (1)
MTN South Africa's replyOfficial
07 Mar 2016, 12:33Hello bradlyp,
Thank you for your post
Please be advised that the contract of the cell phone number you have mentioned is on the 2016-04-10. Please note that prepaid migration can only be done once out of contract.
Kindly send this request on the 2016-04-10 we do not require a 30 days' notice when requesting to keep the number to prepaid. The request can be emailed to *** alternatively contact customer care on 808.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post
Please be advised that the contract of the cell phone number you have mentioned is on the 2016-04-10. Please note that prepaid migration can only be done once out of contract.
Kindly send this request on the 2016-04-10 we do not require a 30 days' notice when requesting to keep the number to prepaid. The request can be emailed to *** alternatively contact customer care on 808.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply07 Mar 2016, 12:33
Official
Hello bradlyp,
Thank you for your post
Please be advised that the contract of the cell phone number you have mentioned is on the 2016-04-10. Please note that prepaid migration can only be done once out of contract.
Kindly send this request on the 2016-04-10 we do not require a 30 days' notice when requesting to keep the number to prepaid. The request can be emailed to *** alternatively contact customer care on 808.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post
Please be advised that the contract of the cell phone number you have mentioned is on the 2016-04-10. Please note that prepaid migration can only be done once out of contract.
Kindly send this request on the 2016-04-10 we do not require a 30 days' notice when requesting to keep the number to prepaid. The request can be emailed to *** alternatively contact customer care on 808.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***