EB
Ethan B

1 reviews | Active since Jan 2020

25 Aug 2021, 10:29

No service on data share activation since first enquiry 13/08/2021 after 10 engagement with them

Data share has been not activated despite numerous escalations and turnaround times given by MTN. Telephonic correspondence so far: 13/08/2021 - Called in the morning - Advised to call back in the afternoon 13/08/2021 - Called back. Advised to call 14/08/2021 14/08/2021 - Called back. Advised to call 16/08/2021 16/08/2021 - Called in the morning. Advised to call back in the afternoon 16/08/2021 - Called back. Advised to call 17/08/2021 17/08/2021 - Called back. Advised to call 18/08/2021 18/08/2021 - Called back. Advised to call 19/08/2021 19/08/2021 - Called back. Advised to call 3-5 working days time

In addition I sent an email on 19/08/2021 with a complaint reference Automated Response - Enquiry Reference Number ***.

To date nothing has been done.

I called in again 25/08/2021 and they had still not activated my data-share.

Is there no way to get proper assistance?

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