EM
Erenst M
1 reviews | Active since Mar 2009
28 Sept 2015, 16:04
no service on data for 3 months
I did a sim swap 3 months ago , just before the strike and it only worked today , that is 3 months ! I requested refunds but only receive stupid emails back ,looks like they at MTN cannot read.
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MTN South Africa's replyOfficial
29 Sept 2015, 07:41Hello erenst,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the SIM swap has been done 30-6-2015. No usage on the July and August invoice. The account will be pass with credit for R2219.98.
Please allow +-10 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the SIM swap has been done 30-6-2015. No usage on the July and August invoice. The account will be pass with credit for R2219.98.
Please allow +-10 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply29 Sept 2015, 07:41
Official
Hello erenst,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the SIM swap has been done 30-6-2015. No usage on the July and August invoice. The account will be pass with credit for R2219.98.
Please allow +-10 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the SIM swap has been done 30-6-2015. No usage on the July and August invoice. The account will be pass with credit for R2219.98.
Please allow +-10 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***