1 reviews | Active since Mar 2011
NO SERVICE - NO SUPPORT
I have never been more frustrated with any company than what i am with MTN at the moment. Since you thought it was okay to go on strike i have very limited signal if any at all which for me as a woman can be life threatening should i find myself in an emergency. secondly i cannot upgrade my contract because MTN stores have no contact with head office regarding receiving stock, thirdly my account changes from Month to Month, in March my statement balance was Zero now all of the sudden it went up to R1816 and now R1836 - how does that make sense? i cant even speak to anyone about it unless i hold on the line for over an hour and even then no one can assist me. please advise where i can find your service level agreement to your customers as i feel that MTN are in breach of contract in all aspects and now when i want to cancel for obvious reasons i am told that although t only owe 918 after payment today my cancellation is over R4600?? why must i pay R4600 plus when MTN are in the wrong... this is not a joke you are messing with peoples lives and money - this needs to be escalated to the NCC!!!!
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service, it was not our intention to displease you.
Please be advised that as per our records, none of your debit orders have exceeded a thousand Rands in the last 6 months.
Also be advised that should you wish to cancel your lines without incurring additional charges, you need to cancel the contracts on their termination dates.
Your termination dates are as follows:
- Line ending with numbers 652, 31 August 2015
- Line ending with numbers 648, 1 September 2015
Once again please accept our heartfelt apologies for the delay in service delivery.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service, it was not our intention to displease you.
Please be advised that as per our records, none of your debit orders have exceeded a thousand Rands in the last 6 months.
Also be advised that should you wish to cancel your lines without incurring additional charges, you need to cancel the contracts on their termination dates.
Your termination dates are as follows:
- Line ending with numbers 652, 31 August 2015
- Line ending with numbers 648, 1 September 2015
Once again please accept our heartfelt apologies for the delay in service delivery.
Kind regards
Letumile
REQ:***