NB
Natalia B

1 reviews | Active since May 2013

12 Aug 2015, 10:25

No service, No response, No communication

On saturday 08/08 i went to change over to my own contract, a simple quick process I was told... Much to my utter disgust & frustration, its still not sorted out (Wednesday 12/08). <br> I have had to pick the phone every single time & follow up, what is the status of my account, have accounts sorted out the credit limit etc. Apparently 2 emails have been sent to MTN head office accounts department (vetting, for the credit limit to be over ridden) still no response. I was given a number from MTN Clearwater saying I need to call them & follow up (no one answers the phone). Not even MTN customer service is able to assist me. This is extremely frustrating & such an inconvenience! <br> To even get told I must call the accounts department is unacceptable! <br> I asked to speak to the manager for the store & was told he was in a meeting, I asked what time he will be done & when I can expect a call back the response was \oh he'll only be back tomorrow"... <br> I am now furious & disgusted with the pathetic lack of service I have received from MTN<br> And want this issue resolved today!!!! Else i will cancel my contract & go to another service provider! """

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Sept 2015, 09:46
Official
Hello Natz07,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.

Kindly be advised that the system shows that the customer swap and upgrade have been processed.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
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