CS
Colette S

1 reviews | Active since Aug 2016

16 Mar 2017, 09:47

No Service, No help, No use

<p>I laid a complaint about MTN two days ago. Needless to say I still don't have a reply. So i got through to MTN after a day of struggling. I am currently still on the line. ZONA SOSONO does not understand the question "how much data did i use". Apparantly a question like this has to be escalated. Unfortunately apparantly ZONA cannot transfer to a manager. After putting me on hold without any explanation, i got through to THAPELO TSOLO.</p> <p>MTN does not only use a credit limit for the debit month, but for various months... thus, the credit limit is useless as the 1 month credit limit is actually for 2 months. </p> <p>Furthermore, when you ask them a question, they have to go onto the website to check, thus they give you the general website information instead of the actual information that is on your contract.</p> <p>After telling me on the phone that I get invoiced after 1 gb data, however i have a 1gb on my mtn choice and i am paying a monthly fee for an upgrade of additional data... </p> <p> </p> <p> </p> <p> </p>

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