NO SERVICE, NO HELP EVEN TO EXECUTIVES

I am writing to you today extremely frustrated with the lack of assistance from MTN. I have been with MTN for over 12 years.

I recently found out that my contract was terminated. I have 3 accounts or packages with all packages with MTM and all of them have now been terminated.

I cannot even dial 135/136 from my cell phone it says that my number is not registered on the network.

I went to an empty store I got another SIM card I called from another empty from another empty a number to try and get to the bottom of this.

The MTN Store consultant install told me that the account has been terminated and I need to contact the legal department or go to head off.

I found out that the account is worth verycred and I call them.

I have my conversation with the consultant recorded and that recorded and she told me that I owe a 1350 something and once that amount is paid then empty and can reactivate my line.

I did that payment on the 10th and I gave it A-day and I called to have my lines reactivated and the MTN consultants said that they see nothing on there side I need to call vericred again.

When I reached out via email to very greit's also very great I was told to contact my service provider.

Now I'm being sent from MTN to vericred to MTN to vericred and it is extremely frustrating. I can't speak to anybody that can help me, I've gotten to speak to somebody at head office and nobody seems to want to or has offered or has managed to assist me with this my line has been terminated from the 2nd of June it is now the 23rd of June and I've made the payment requested and my line is still not working.

This is extremely unprofessional and and unacceptable.

Can somebody please please help me everything is linked to the phone number of mine and if I have to get a new sim then so be it.. but that is extremely disappointing